Boost your capabilities, get more customers, scale up, expand into new markets and cut down on wasteful expenses. Outsource!
Companies pass through a number of phases during their lifetime. First is the testing of waters, where the market validates the basic idea behind the service or the product. You build a core team and move fast to acquire new users or customers and start adding up features.
After you are established on your feet and have gained market share you will move to the next stage of scaling up and consolidation.
Outsourcing is not a fire and forget solution. It has its own set of challenges like :
Keeping quality levels consistent while keeping a tight lid on expenditureAll these issues have multiple angles-some technical, some managerial and some cultural. They will crop up multiple times during the entire process and unless you are prepared to tackle them they will drag you down. And while there are other reasons these issues can crop up the biggest cause is an incompatible outsourcing partner
If you are a skydiver jumping out of a plane your outsourcing partner is your parachute. Therefore it's very critical that you do due diligence while choosing your partner.
There are a number of ways to find out whether your proposed vendor meets these criteria. Simple questions like range of services, types of clients and experience can be easily determined from their online presence.
However, questions around company culture and soft skills will only be answered by a personal interaction, either on phone or face to face or from word to mouth.
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